Shipping & Returns
DOMESTIC SHIPPING WITHIN EUROPE
- Free priority shipping for all EU orders above €35 euros.
- All orders are processed within 1-3 business days upon payment approval, excluding holidays.
- Items ship from Bremen, Germany.
- Orders will be shipped to customer’s specified address. We are not responsible for items delivered to shipping addresses entered incorrectly.
- We are not responsible for lost or stolen merchandise incurred upon shipping.
- We do not ship to PO boxes.
PRODUCT RETURN POLICY:
Please be aware that Miniware, just like other natural made non-plastic tableware, is durable but may crack if dropped/thrown onto a hard floor or microwaved improperly. For more Miniware care information please take a look here.
- We will gladly provide a refund for unused products returned within 30 days of purchase.
- We are unable to accept returned items that have been used.
- We will replace an item if it was damaged or had a clear defect upon arrival.
- We will replace an item that had a hidden defect which appeared after usage up to 90 days.
- Cracks and other damages from drops/throws are beyond our control and can not be replaced.
- All shipping and insurance costs are non-refundable and are at the expense of the customer.
- If you received the wrong items, please contact firstname.lastname@example.org within 7 days after delivery date.
- We are not responsible for any lost or stolen merchandise incurred upon return shipping.
- Refunds will be processed in the form in which payment was received.
- Please allow up to 10 days for refund processing.
- We reserve the right to refuse any returned item that does not meet our return policies.
- All sale, clearance, and special promotion items are final sale.
PLEASE COMPLETE THE FOLLOWING STEPS FOR RETURN PROCESSING:
Step 1 : Print the Return Form and fill in the required information.
Step 2 : Repack the merchandise and enclose the completed Return Form.
Step 3 : Attach the completed Return Address Label to your package and send to us via the carrier of your choice.
BONNSU will process a credit/refund for your returned product[s] as soon as the returned item is received. Original shipping charges will not be credited.
All returns should be sent to:
If you have any questions or concerns, please send an email to email@example.com.